EduBrite 2016: A year in review

It was a great year for EduBrite. Many incredible things happened in 2016. Thanks for being part in this journey with us. 

We introduced Open Learning, a learner centric micro learning solution in 2016. EduBrite is one of the first one to offer this solution in the LMS industry. Open learning helps creating an engaging learning environment for your employees as well as external audience – customers, partners etc. You can setup a public facing Open Learning solution and leverage it to serve as a great tool for content marketing.

Users can create their own play list, follow, rate, comment. They can also social share the content with their peer group and claim mastery point in the subject area they are expert in. 

Open Learning is also a gateway for progressive learning. It directs users to register in course(s) to learn their topic of interest formally. So essentially you can offer an integrated experience to your learners.

In addition to Open Learning, we have added many new features, enhanced existing features, improved usability and added automation with key goals in mind to continue to improve the experience of our customers and their users. Here is a quick snapshot:

Gamification – You can create badges easily by uploading external images or use from the library. Enhanced leaderboard is available.
Instructor led training – New integration with Zoom.us. New functions e.g. download sign-in sheet, manually generate invoices, edit amount, add discount, take notes, easy options to mark attendance and awarding completion.
Collaboration – Forum now offers features such as forum priority, assigning, sub forums etc. to provide light weight task/issue tracking capabilities.
Custom properties – User defined custom properties now can be added at various places e.g.  Group, Course, Course Session, Program, Event, Course Member, Program Member and Event Participants. This allows you to extend the LMS objects in a very flexible ways to capture your business specific information. 
Authoring – Many enhancements are added in test and course throughout the year. 
New Role – A new role group coordinator is added to offer additional flexibility in decentralizing the access and management of training operations. 
Reporting – Enhanced many reports e.g. learners report, program report, question statistics report etc. Added a new transcript summary report.
Confluence Integration – In addition to many new macros e.g. customizing dashboard, reports, leaderboard etc. now you can auto sync users and groups.


We make it easy for you

We make your experience easy by offering our integration with Atlassian Confluence, Salesforce, Yammer, Google etc. This allows users to access EduBrite LMS right from the Apps where they spend most of their time. Additionally, we have integrated with many wonderful applications so that you use best of breed applications and provide a great experience to your learners.

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We have a pretty exciting 2017 ahead of us! One of our primary focuses will be to offer an even more engaging learning experience, so we have planned for several enhancements in Open Learning and Gamification. We understand that you want to offer ubiquitous learning, so expect more developments in our native iOS App and our recently released Android App.

 

Thanks for an amazing 2016. Happy Learning in 2017!

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For Profit – External Training

External_Training_ProfitWe all have heard about ‘For Profit’ education and the key concept of this type of training is to have enough revenue to not only use the public funds to finance all of the business operations, but also maximize profit for the business.  For profit education spans multiple domains, from educational institutions delivering K-12 education to higher level school education, professional training institute to corporate level career education. In this article we are going to focus on the later domain where we are going to talk about the key components of ‘for-profit’ corporate level professional and career education.

Most of the corporate organizations have either centralized education services departments with the name XYZ University or XYZ Global Education Services and their main objective is to deliver training not just for internal employees for enablement and compliance but to train their customers and partners as well and collect revenue from it and hence the name ‘External’ or ‘For Profit’ training. Business objective of these departments is to maximize the training revenue by training their customers and partners (Better trained and informed customers is the most satisfied customer) which in turn results in selling more products (and training). In order to succeed in their business objective, these departments need solid infrastructure in terms of tools and technologies and that is where very robust, flexible, start of the art, easy to use and configurable learning platforms play a huge role. We are going to talk about the key components of such platform to make external training business successful.

What are the key components which are required to make external training successful? Let us look at the key features which pretty much apply to most of the businesses these days.

Easy to use User Interface: Any application or tool which is customer or end-user facing needs to be truly exceptional when it comes to serving the needs of the customers. It needs to be simple, intuitive and to be able to deliver desired results in no-time and with minimal number of clicks. Not just it needs to be user action oriented, but it also has to be intelligent and personalized to be able to recommend and prescribe trainings.

Configurability: This is another key area where most of the platform vendors are focusing on these days. Gone are the days where the applications were customized inside the firewall by the development teams. These days many of the platforms are available on cloud and as SaaS service. The configurability of the platforms is key to be able to successfully launch the tools and easily adapt within the target audience community. Plus the cost of ownership also stays low.

Training Delivery Methods: The platform needs to be able to offer standard training delivery modes of Instructor-Led, Online/Self-Paced, virtual Instructor-Led, etc.

Bundling and Packaging Ability: Complex businesses and use cases often demand complex and flexible offering structures. If the platform offers capability to construct flexible training offerings, it gives huge advantage to the business and gives ability to meet complex business demands. Any course or content can be packaged or bundled with various paths and/or rules with flexible pricing models, meeting demands of multiple use cases in various countries.

Multiple Payment Methods and Credit Card Integration: Since we are talking about the commercial business, training platforms need to be able to offer flexibility in payment methods and integration with all popular payment platforms.

Discounting and Promotions: Every commercial business also demands multiple options for delivering promotions and discounting models. It could be X% (or X amount) off certain group of trainings in certain period OR Y% (or Y amount) discount to certain audience group or market segment. It could also be promotion on new training products for certain period.

Training Units or Virtual Currency: Many times big training businesses when dealing with other big customers want to sell training retainers (similar to gift card kind of model), hence creating a training delivery pipeline which can be realized in upcoming period, typically valid for 1-2 years. Education business may sell set of training units equivalent to dollar amount which customer can use for purchasing training services as and when needed.

Subscription Models: Some businesses operate on all-you-can-eat buffet kind of model for their training business. They sell yearly subscriptions to their customers for the set of training offerings they have and then it is upto customers how they take advantage of the subscription service they have bought.

Mobile and Connected Training (on the go): Past few years have seen the trend of making training available on the mobile device. This is very helpful for the sales kind of people who can access training anytime and anywhere as they travel to their customer sites. With advancement in mobile platforms such as tablets and smartphones, this has become much easier. Learning platform which easily integrate and deliver seamless experience across devices, but still keeping the user connected to the content (along with their progress) are hot these days.

Social platform Integrations: For the learning platforms which are able to deliver the training, but are not providing social platform interface are missing big time on user engagement and informal learning experience. User’s today demand that they should be able to collaborate with their peers and industry experts. This is becoming one of the selection criteria for the learning platform vendors.

Managing delivery operations: Among all the features listed here, this is one of the key features of the learning platform. To run any business, you need to be able to manage and administer your operations. Starting from creating the content, listing out classes for enrollment, management of resources to deliver the classes and content, administering the learner experience pre and post classes, etc. is part of operations and there needs to be solid administrative foundation part of the platform to support running the business.

P&L Analysis with reporting: Finally, when you run the business, wouldn’t you like to analyze the total cost and revenue to see if the business you are investing in and how you are running it is resulting in profit or loss. Commercial learning platforms need to be able to provide reports and analytics for the operations team to give needed business visibility. Also businesses demand that it should also be integrated with corporate reporting systems for the same purpose.

 

Author: Praveen Khurana
Praveen Khurana is a learning technology leader in learning management and human capital systems. He has 18+ years of experience in this industry and has consulted with and has implemented learning, talent and knowledge management systems for many fortune 500 companies.

Sales Enablement with Sales Training

13862858524_a6353f6508_zSales Enablement – Does every learning and education professionals know what this is or what it means? Sales training is getting popular in most organizations but is that same as sales enablement? Not every learning professional knows that sales training is just one component of the enablement and there is lot more to enablement than just training. There are still lot of organizations where ‘Sales Enablement’ function doesn’t even exist and enablement of sales is carried out by other functions such as sales operations, go-to-market (GTM) operations, marketing operations, or even HR.

What is Sales Enablement though? The short way to describe it is… “Activities or efforts carried out to ensure that sales professions are competent and ready to sell.” It is not a onetime effort, it is a continuous and ongoing process to optimize and fine tune revenue generation capabilities.

Where sales enablement and sales training overlap and is same or different? Sales training is one key component of sales enablement. Sales training focus is on onboarding training, providing product/solutions training, process training, soft-skill training and compliance training. Whereas sales enablement goes way beyond training and also encompasses processes and tools for continuous field communication (this is especially critical since most of the sales force is in field), cross-functional collaboration (e.g. collaboration with marketing and engineering for pre-sales), ongoing learning (continuous on-demand and just-in-time content delivery for the sales reps in the field covering topics from policies/procedures to howto’s to new product features) and post sales engagement with customers for customer loyalty and cross-sell/up-sell opportunities.

The most common tools used for both sales enablement and sales training (which sometimes blurs the line between enablement and training) are quality video content with its on-demand delivery and collaboration tools for buddy learning. Video content technology has become quite advanced and there are many vendors providing advanced services in this area. Organizations can build quality content/videos once for different aspects of their business including Product/Solutions features and installation, Compliance training certifications, Policies and procedures, Selling strategies, etc. and deliver as just-in-time methods. This enables the field to access what they need and when they need it. Similarly enterprise collaboration tools allow sales force to stay connected with their peers or with other functions and learn from each other when they need and how they need.

Do you still think sales enablement and sales training are same thing? 

Author: Praveen Khurana
Praveen Khurana is a learning technology leader in learning management and human capital systems. He has 18+ years of experience in this industry and has consulted with and has implemented learning, talent and knowledge management systems for many fortune 500 companies.

photo by Rajesh

EduBrite LMS Microsite administration

Microsite administration was the topic of last week’s webinar. In this webinar covered most common activities a LMS administrator typically performs. Thanks to all participants who were able to join us. We discussed following items:

  • User Management : User Creation (individual, bulk), User roles, User assignment to group(s)
  • Group Management : Group Creation, Type of Groups (open, private, etc.), group roles, group settings, collaboration
  • Site administration : Configure features, security, menu, metadata, payment integration
  • Others : E-mail settings, proxy login

Recording of the session is now available at Webinar Channel in EduBrite Support portal.

Our next webinar “Test Authoring and Delivery” is on Wednesday Sep 24 at 10 am pacific (UTC-7). In this webinar, we will cover:

  • Test / Survey creation
  • Questions formats – Multiple choice, Fill in the blank, Yes/No, Essay, Grid Type etc.
  • Test properties : Basic and advance
  • Test delivery : informal (Practice tests); Formal inside course or as an exam
  • Reporting

Register here for next webinar. From last week online webinars are being delivered directly from EduBrite LMS. For more details on how to register and join, watch a mini video?

LMS Reporting – EduBrite Education Webinar

This week’s webinar covered LMS reporting topic. Thanks to all participants who were able to join us. We discussed following items:

  • Reporting menu
  • LMS usage reports – course sessions, usage metrics
  • Learners report
  • Assessment :  test attempts; test scores, question/survey stats
  • Lessons report
  • SCORM report
  • Statistical reports
  • Ecommerce : Payment transactions, coupon codes
  • E-mail notifications

Recording of the session is now available at Webinar Channel in EduBrite Support portal.

Our next webinar “Micro-site administration” is on Wednesday Sep 17 at 10 am pacific (UTC-7). In this webinar, we will cover:

  • Users Management : User Creation (individual, bulk), User roles, User assignment to group(s)
  • Groups Management : Group Creation, Type of Groups (open, by request, private, etc.), group roles, group settings, collaboration
  • Site administration : Configure features, security, user interface, metadata
  • Misc : E-mail settings, Coupon, Payment integration, UI high level

Register here for next webinar

Course Delivery – EduBrite Education Webinar

This week’s webinar covered Course Delivery topic. Thanks to all participants who were able to join us. We discussed following items:

  • Create course session or online class
  • Course Template
  • Course properties (Setup)
  • User enrollment : admin enrolling users, self enrollment
  • Course Catalog : Search, enrollment via online payment & coupon code
  • Delivery (user) experience
  • Course completion and tracking and certificate awarding

Recording of the session is now available at Webinar Channel in EduBrite Support portal. 

We will plan Course Delivery part 2 session in future to cover additional course delivery functionalities such as:

  • Events – Integration of  live training class (ILT)
  • Off-line activities – assignment management
  • Learning with social collaboration
  • Programs and program sessions
  • Courses delivery without course session

Our next webinar “Reporting” is on Wednesday Sep 3 at 10 am pacific (UTC-7). In this webinar, we will cover:

  • Course, Course Session level report
  • Learner specific report
  • Site : Usage, Learners, Lessons, SCORM
  • Various Exam related reports
  • Assessment , Test attempts, Question/Survey stats
  • Ecommerce : Payment transactions, coupon codes
  • Custom Reports – High level

Register here for next webinar

Course Authoring – EduBrite Education Webinar

Our second webinar this week was on Test and course authoring. There was a lot to cover in one hour so we covered course authoring part only. Test authoring part will be covered in a separate session in future, we will let you know. Thanks to all participants who were able to join us.

Earlier this week we added a channel for webinars in EduBrite Support portal. All recorded webinars are available here. This is wonderful as it organizes webinar series from this year and past years in one place.

This week we have discussed how to create a course in EduBrite? Various types of content files – e.g. document types (PowerPoint, Doc, PDF etc.) , audio files, video files, external links, embedding documents, SCORM packages etc. can be used to build courses. We have also discussed various course and lesson level properties and reviewed learner’s experience for these settings.

Our next webinar “Course Delivery” is on Wednesday Aug 27 at 10 am pacific (UTC-7). In this webinar, we will cover:

  • Create course session or online class
  • User enrollment : admin enrolling users, self enrollment
  • Course Catalog : Search, enrollment via online payment & coupon code
  • Delivery (user) experience
  • Course completion and tracking and certificate awarding
  • Events – ILT class
  • Programs – High level overview

Register here for next webinar

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