Startups, small businesses and large corporations rely on LMS’s to educate customers, train employees, and track performance. However, as your company grows, as learning trends change, or as new features become a priority, you may find that your LMS just isn’t cutting it anymore. So are there signs that your LMS may not be meeting your needs? Here are some questions that you should ask yourself about your current Learning Management System provider.
1. Does your LMS give you the data that you need?
So, you’ve created lots of training modules. You’ve spent time making your training interactive, engaging, and fun for your users, and you’re getting great feedback. However, when it comes time to analyze the data, you start to realize that you can’t access the specific data you need to improve your training efforts.
A great LMS program’s most significant strength should lie in its ability to provide insightful, valuable and real-time data. It should be able to track a user’s performance seamlessly and give training professionals the statistics they need to measure success. The right LMS provider can provide you customizable results and in-depth analytics. If not? Then it’s time to hit the road.
2. Is your LMS challenging to navigate through?
Continually ask your users and admins about their experiences with your LMS. If many of your employees, customers or partners are expressing frustration with your LMS, it’s time to make a switch. User experience is a crucial factor when it comes to effective learning, so if your audiences are having a difficult time using the features, menus, and interfaces within your LMS, finding another LMS provider might be the right way to go.
3. Is your training available on different devices?
One of the best reasons to choose an LMS over traditional training methods is easy access to training on the go. A great LMS should allow users to access training on desktops, tablets, laptops, and mobile. It should also let learners switch devices and pick up wherever they left off, whenever they want to. This makes training much more convenient and enjoyable for users.
Needless to say, if your current LMS provider lacks this feature, then you are missing out on one of the biggest benefits of having an LMS for your business.
4. Does your LMS have adequate after-sales support?
While this goes for most businesses in general, exceptional after-sales support is essential for an LMS platform. Are you stuck because you can’t create the sophisticated training and learning campaigns that you need to? Are you having trouble accessing the metrics that you need? Having someone that supports you after the sale can make or break the success of your LMS rollout and implementation.
So answer these questions about your current LMS provider: Are you able to get the help you need from them quickly? Is there email or live chat support available? Do they get back to you in a timely manner? Is there a knowledge base or tutorials you can access? If you find yourself saying no to any of these, you’re not getting the support you deserve from your LMS partner.
5. Does your LMS connect with your other systems?
With today’s advances in LMS products, there is no reason your LMS should be operating independently. Your company likely has different systems that all need to work together in your company’s IT ecosystem. For example, an LMS should allow you to easily access and upload content from across your organization and outside websites. Your LMS should also be collecting data that’s useful not only for your LMS admins, but is easily accessed by other systems like HR, CMR, and sales. If you’re struggling to integrate your LMS, it’s time to look for one that supports the types of functional integration you need.
Time for a Switch?
Evaluating, choosing and implementing an LMS for your company is an investment of time and money. That is why it is important to choose the right one. But if you start to feel like your current LMS isn’t working for your company anymore, cut your losses and find a better one sooner rather than later. Sometimes all it takes is a 15 minute call or conversation with a new LMS provider to find out what features you might be missing out on.